Privacy Policy
Virtual Vortex Bank (VVB)

Last Updated: January 2025

This Privacy Policy explains how Virtual Vortex Bank (“VVB”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information. Your privacy is extremely important to us.

1. Information We Collect

VVB collects the following types of information from users:

Personal Information

• Full Name
• Email Address
• Phone Number
• Country and Address
• Government ID (front & back)
• Profile Picture

System-Generated Information

• Account Number (VVB-generated)
• Login timestamps
• Browser/device data
• Dashboard activity

2. Why We Collect Your Information

Your data is collected only for purposes that support secure banking operations:

• Account creation and identity verification
• Fraud prevention and security
• Loan, DPS, FDS application processing
• Customer support and communication
• Improving user experience

3. How We Use Your Data

Your personal information is used for:

• Maintaining a secure member dashboard
• Displaying your profile and account number
• Processing transactions and plans
• Sending verification codes via EmailJS
• Customer service and support tickets

We never use your data for advertising or commercial sale.

4. Data Protection & Security

VVB uses strict security measures to safeguard your personal information, including:

• Encrypted storage for identification data
• Password encryption
• Secure local storage handling
• Fraud detection monitoring
• Restricted access controls

We take reasonable steps to prevent unauthorized access or misuse.

5. Email Verification & Communication

VVB uses EmailJS to send verification codes and essential account messages. Your email will not be used for promotional messaging.

6. Data Sharing Policy

We do NOT share your data with third parties.

Exceptions apply only when required legally, such as:

• Government legal requests
• Fraud investigations
• Security threats

We will never sell your data under any circumstances.

7. User Rights

As a VVB user, you have the right to:

• Request your stored information
• Update your password or profile picture
• Close your account (upon request)
• Request investigation for suspicious activity

Note: Identification information (name, ID, email, phone, etc.) cannot be changed after verification for security reasons.

8. Data Retention

Your data is kept for as long as your account is active. If your account is closed:

• Essential security logs may be retained
• Most personal data will be safely deleted
• Financial records may be kept for auditing

9. Cookies & Local Storage

VVB uses local storage for secure member dashboard operations, including profile picture, username, and system preferences.

No tracking cookies or advertising tools are used.

10. Children’s Privacy

VVB does not allow users under 18 years of age. Accounts found to belong to minors will be suspended.

11. Policy Updates

We may update this policy periodically. Continued use of VVB services implies acceptance of any changes.

12. Contact & Support

For privacy concerns or account issues, please use the support ticket system in your dashboard.

13. Acceptance

By using Virtual Vortex Bank, you confirm that you have read, understood, and accepted this Privacy Policy.